Reliability Operations Specialist

от 5 000 до 6 000 EUR период не указан · налоги не уточнены

Servers.com

Сигналы объявления: 1 из 3

Это счётчик доступных сигналов, а не рейтинг безопасности работодателя. Нет данных по 2 из 3 проверок.

Источник «Работа России»: нет данных — Нет подтверждённых данных об этом объявлении на государственной площадке.
Проверка hh.ru: нет данных — Подтверждённый флаг employer.trusted от hh.ru не получен.
Свежесть публикации: есть сигнал — С даты публикации прошло 25 дн. Порог сигнала — 30 дней; обновление даты не доказывает наличие свободного места.

Сопоставьте ИНН, юридическое название и условия договора. Даже свежая вакансия проверенной площадки требует проверки перед откликом.

Как проверить работодателя →

📍 Кипр 💼 От 3 до 6 лет

Откликнуться на hh.ru

✍ Составить сопроводительное письмо

Письмо хранится только в вашем браузере. Проверьте название компании перед отправкой — чужое имя в письме читается как массовая рассылка.

Пожаловаться на подозрительную вакансию

Опишите конкретные признаки обмана. Не указывайте паспортные данные, номера карт или чужие контакты. После трёх учтённых жалоб объявление скрывается до проверки; это не доказательство мошенничества.

⚠ Пожаловаться

Nexcess provides specialty cloud solutions for organizations where performance and compliance coexist.

Servers.com by Nexcess is an international hosting provider with data centers in the US, Europe, and Asia, serving businesses from scaling agencies to enterprises with high-load operations, game servers, and payment gateways. We provide dedicated servers, cloud technologies, load balancers, firewalls, and Kubernetes, backed by deep technical expertise.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

The Reliability Operations Specialist is responsible for driving operational excellence across incident management, service reliability, observability, and continuous improvement initiatives. This role serves as a central coordinator and subject matter expert for reliability practices, helping engineering teams improve service stability, reduce operational risk, and strengthen incident response processes.

The Reliability Operations Specialist partners closely with engineering, infrastructure, security, and operations teams to facilitate incident response, oversee post-incident reviews, track corrective actions, and provide visibility into the health and reliability of the platform. This role does not have direct people management responsibilities but influences reliability outcomes across the organization through process ownership, collaboration, and data-driven decision making.

Responsibilities

Incident Management & Operational Excellence

Participate in major incident response activities and serve as an Incident Commander when assigned.
Facilitate incident coordination, escalation, stakeholder communications, and status reporting during service-impacting events.
Support ongoing improvement of incident management processes, procedures, and operational readiness.
Drive initiatives focused on reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Maintain and apply the Criticality Matrix to tier services, infrastructure, and customer MRR impact.

Post-Mortem Management & Corrective Actions

Coordinate and facilitate post-mortem reviews following significant incidents.
Ensure post-mortems are completed accurately, consistently, and within established timelines.
Synthesize findings across incidents to identify trends, recurring issues, and systemic risks.
Maintain accountability for corrective action tracking and closure.
Promote a blameless culture of learning and continuous improvement and proactive/reactive problem management.

Reliability Strategy & Observability

Partner with engineering teams to define and maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) across our product lines and services.
Support development and evolution of platform observability strategies, including monitoring, alerting, dashboards, and telemetry standards.
Analyze reliability metrics and operational trends to identify improvement opportunities.
Recommend and track initiatives that improve platform stability, resiliency, and service performance
Partner with DevOps to design JSM workflows for Incident, Problem, and Change processes while eliminating manual meetings through automation.

Change Management & Governance

Establish change policy, lifecycle rules, risk assessments, CAB oversight, and approvals across standard, normal, and emergency changes.
Track and govern Change Failure Rates and change-related incidents to protect environment stability.

Service Transition & ITAM / Configuration Governance

Embed across Product Line pods to manage service acceptance, operational readiness, support models, and lifecycle status (supported/unsupported/EOL).
Maintain asset governance, CMDB accuracy, Configuration Items (CIs), and service relationship mapping in JSM.

Reporting & Stakeholder Communication

Develop reliability reporting for engineering leadership and executive stakeholders.
Maintain incident communication standards and stakeholder notification protocols.
Provide regular reporting on reliability trends, corrective actions, incident performance, and service health.
Translate technical reliability metrics into actionable business insights.

Qualifications

Required

3+ years of experience in Product Operations, Platform Operations, Technical Customer Support, Incident Coordination, or IT Service Management (ITSM/ITIL).
Experience participating in or coordinating major incident response activities.
Knowledge of incident management, root cause analysis, and post-mortem methodologies.
Experience with monitoring, alerting, observability, or operational reporting tools.
Strong analytical and organizational skills with attention to detail.
Excellent written and verbal communication skills.
Ability to work effectively across multiple teams and influence outcomes without direct authority.

Preferred

Experience working with SLOs, SLIs, and reliability metrics.
Familiarity with cloud infrastructure, Linux systems, networking, or distributed platforms.
Knowledge of ITIL, operational excellence, or reliability engineering principles.
Experience supporting high-availability SaaS, hosting, cloud, or infrastructure environments.
Experience creating executive-level operational reports and presentations.